Question 1

Help signing in to subscription

Accepted Answer

You might not have created an account, only a subscription (they aren't created simultaneously).

We can have you set up and ready to go in two shakes of a donkey’s tail! Just follow these quick steps:

*Click the ‘Account’ button - this is either the 'little person' at the top right corner on a PC or click the 3 lines at the top left and then the login button at the bottom if you're on mobile.
*Fill in the required fields (such as name, email address, and your account password). Your password needs only to be 5 characters.
*Click the ‘Create my Account’ button.

You will then be sent an activation email (check your junk folder!). Follow the link to activate! Once the account is activated and you are signed in the ‘little person’ icon will change to your initials. You may need to log out, close the site, clear your browsing history and then sign back in to see your subscription(s) listed in your account.

It is super easy to make changes to your subscription! Just go to your account (the little icon at the top right of the page with your initials and click 'My Account' from the drop-down menu. It should then take you to a different page where you can click 'Subscriptions' and then 'Manage Subscriptions'. There you will be able to update or change your subscription frequency, which blends you receive, delivery address and even add more subscriptions! Of course, you can also cancel your subscription at any time.  

Question 2

How do I open my bag of coffee?

Accepted Answer

Peel to open? Nope, cut to open! We’ve had to toughen up our bags a bit to protect those precious beans! Keeping our coffee sealed, fresh and at its best, for you, is so important to us! Pssst- save the tape for a quick roll & reseal.

Question 3

Do you test your coffee for molds and mycotoxins?

Accepted Answer

Great news! Kicking Horse coffee adopted a Food Safety and Quality Management System ruled by FSSC 22000 and ISO 9001. The system has been developed in line with the related international technical standards and implies all those procedures and controls aiming at granting the complete food safety of all our Organic products.

Kicking Horse Coffee has extremely high-quality standards to ensure we mitigate the risk of mycotoxin exposure.

How do we do this? We intensively monitor our green beans, and our Quality Assurance Team regularly undertakes green bean analysis, roasted sampling and independent lab analysis. Our testing has always been negative to molds, bacteria or yeast.

Our coffee is hand-picked and carefully processed at the source. We regularly visit our farmers and their communities and work together to ensure quality standards are met.

Question 4

What does Fairtrade mean? Why is it important?

Accepted Answer

Kicking Horse Coffee is 100% certified Fairtrade. It’s the only coffee we use. Why?

Fairtrade helps farmers run smart, successful and sustainable businesses. This improves the standard of living for farmers and their communities. And that is something we care about.

To become certified Fairtrade, we stick to specific standards. We are more than happy to meet these standards, as it means we are offering better trading conditions for producers and workers in the countries where our coffee comes from.

Learn more about our Fairtrade certification.

A nifty fact? We are now the largest Fairtrade roaster in Canada! How ‘bout that.

Question 5

Can I change or cancel my order after it has been placed?

Accepted Answer

At this time, we are unable to cancel orders that have been placed, even moments after you've finished checking out. Please triple check that you have your order (ie. blend, size format, whole bean or ground coffee) and shipping address correct.

Question 6

Why might my area not be eligible for delivery?

Accepted Answer

Due to the ongoing Canada Post strike, our alternative couriers are unable to deliver to some rural areas and most PO boxes. We understand how disappointing this might be, and we’re here to help.

If you have an alternative address we can ship to, please reach out to our consumer care team with the details (coffee@kickinghorsecoffee.com)

We’re deeply sorry for this inconvenience and appreciate your understanding. If you have any questions or need assistance, don’t hesitate to reach out.

Thank you for your patience.

Question 7

Why ditch the tin tie?

Accepted Answer

It’s the right thing to do.

We’ve come a long way from our early days. We now roast millions of pounds of coffee each year. That’s a lot of coffee packages. And that means millions of tin ties. We constantly assess how we can reduce our waste and be more sustainable. Ditching the tin tie is an obvious way we can work to improve our environmental impact. There are many ways to keep beans fresh once the package has been opened.

Chip clips, binder clips, heck, even re-using broccoli rubber bands. Jars or any other air-tight containers are also really great options!!

The tin tie isn’t necessary. So, we’re cutting ties, with the tin tie.

Question 8

How can I tell when my coffee was roasted?

Accepted Answer

If the bag is unopened, our beans hold their freshness for 18 months after roasting. To find out when a bag of beans was roasted, check out the best before date on the back. The beans will have been Rocky Mountain-roasted 18 months before that date.

As for finding our bean within a week or two after roasting, well, that might be pretty tricky.  We are located in a small town in the BC Rockies and it does take a while to get our beans from A to B.  
 

Because we are shipping coffee all over North America, we really put the extra effort into our packaging so people can enjoy the freshest tasting coffee possible!

Question 9

What does Organic actually mean?

Accepted Answer

Kicking Horse Coffee is 100% certified Organic. This means none of our beans have been grown with synthetic pesticides, herbicides, or fertilizers.

Our coffee is proudly certified by ECOCERT and we are audited annually.

Question 10

Where does Kicking Horse Coffee ship to?

Accepted Answer

We currently only ship to Canada and the USA.

Question 11

What are subscriptions and why should I sign up?

Accepted Answer

Subscriptions are a convenient way to have your coffee delivered to your door without having to physically place your order every time you need coffee! You can pick whatever blend or blends you want; you dictate the frequency of the deliveries so youíll never run out! Pretty sweet eh?!

Question 12

Do you offer coupons?

Accepted Answer

We do not currently have samples or coupons for our coffee, however, you can sign up for our Newsletter to receive 10% off your first order on our Online Store. We promise we won't overload your inbox and you'll also to be notified of upcoming online promos! Please note: the code will be emailed to you after you sign up (check your junk folder, just in case!). The code is not valid on subscriptions or with other promotions.

Question 13

Where do Kicking Horse Coffee beans come from?

Accepted Answer

Our beans come from South America, Central America, Africa and Indonesia. Specifically, we buy beans from certified Organic and Fairtrade farming cooperatives in Peru, Colombia, Sumatra, East Timor, Uganda, Guatemala, Nicaragua, Mexico, Honduras and Ethiopia.

Question 14

Is Kicking Horse Coffee shade grown?

Accepted Answer

Great news – Kicking Horse Coffee only uses shade-grown Arabica beans!

Selecting shade-grown beans is very important to us, however, we do not currently possess a certification specifically for ‘shade-grown’. This actually ties into our Organic certification. Through our dedication to organic beans, we are able to work with farmers who naturally enhance the fertility of the soil by composting, mulching, and investing in shade regulation. Shade-grown coffee isn't just great for quality, it's great for the farmers and environment of the areas our beans come from. Shade-grown means that the wildlife in the area, specifically birds, can continue to live and thrive. It's also great for organic farms (which all of the farms we use are), as the coffee trees can truly thrive in shade-grown environments!

Question 15

If I am unhappy with my coffee, can I return it?

Accepted Answer

If you are not happy with the coffee that you've order from our website, our Consumer Care team will happily replace or refund the coffee. However, due to its perishable nature, we don't accept coffee returns.

If you have purchased the coffee from a local retailer or online partner, please reach out to our consumer care team here for further instructions.

Question 16

Once I sign up can I change or edit my Subscription order?

Accepted Answer

You betcha! We highly recommend creating an account to easily manage your subscription right here on our website. We can have you set up and ready to go in two shakes of a donkey's tail! Just follow these quick steps:

1. Click the 'Account' button (person icon) at the top right.

2. Fill in your name, email, and a 5-character password.

3. Click 'Create my Account' and activate via email. You will be sent an activation email, check your junk folder!

4. Once activated the icon changes to your initials.

5. Manage your subscription under 'Subscription' > 'Manage Subscriptions' where you can update frequency, blends, address, and add or cancel subscriptions anytime.

Question 17

What is the best way to store coffee?

Accepted Answer

For the freshest beans, we recommend storing them in an airtight container once opened, or in the bag with the edge folded tightly and secured with a chip clip, binder clip, or even an elastic band from a bunch of broccoli. The best location for storage is in a dry, room temperature location like a cupboard. We advise against storing it in the fridge or freezer, as the beans tend to absorb the odor of whatever food is nearby. Ew! It’s a common misconception that they will stay fresher longer in the fridge or freezer, but it actually makes your beans taste a little funky.

If you want the ultimate container for maintaining freshness, check out a product called Airscape. It’s a coffee storage canister with two lids: one that fits inside the canister body that is fitted with a one-way valve much like the one you find on our bags. Using a canister like this will keep your beans as fresh as they can be once opened. 

And of course, using whole beans and only grinding the amount of coffee you’ll use immediately will help create the freshest cup of coffee. 

Question 18

Is Kicking Horse Coffee gluten/nut/allergen free?

Accepted Answer

 In our facility, we only make one thing: coffee! It's roasted from one ingredient only: green coffee. We don't use additives, fillers, or flavouring. We follow very strict food safety guidelines to ensure our coffee does not come in contact with gluten, nuts, dairy or soy.

We have had a couple of people express their concerns regarding the chance of cross-contamination in the harvest and or during transportation.  If the nature of your allergy is quite severe, we can see a small chance for cross-contamination during these two processes. Our beans are procured from various areas around the world and unfortunately, we are unable to keep track of or monitor what is growing in the fields nearby. Also, the green beans we receive here at our facility are transported in burlap sacks, which could also result in a chance of cross-contamination during their journey to us.

Although these instances of potential cross-contamination are slight, we feel that it is important for people with severe allergies to be aware of such risk.

Question 19

Is Kicking Horse Coffee certified bird friendly?

Accepted Answer

Great question! With many certifications, there can be challenges as to what constitutes true “bird-friendly” accreditation. Currently, the Smithsonian Institute is the only organization that has a comprehensive guideline as to what the best practices are for bird-friendly coffee. All the green beans that Kicking Horse Coffee procures are certified Fairtrade and Organic but we do not have the Smithsonian certification. Our specific challenge is that the Smithsonian is very small in the Cooperatives that it uses for its certification and we source from multiple Cooperatives from all over the world that they aren’t able to certify. Therefore, we can’t use their seal on our blends unless it is 100% certified.

Although we do not have their certification, all of the Fairtrade and Organic Cooperatives that we procure from are investing a significant amount of time and effort into biodiversity to improve their environment. Organic certification gives technical assistance to producers to plant indigenous (hence the term shade-grown) and producing trees for the multiple benefits of birds and farmers. Fairtrade and Organic Certified coffee only allows small farms (5 Ha or less) and this helps ensure their land is as biodiverse as possible. Fairtrade, Organic and Shade-grown coffee all attribute to creating supportive environments for our feathered friends. Now that is something to chirp about!

Question 20

How long will it take for my order to arrive?

Accepted Answer

Once an order is placed, it gets fulfilled within two business day. From there, it usually takes between three to ten business days to get to its destination (excluding holidays). Please allow an additional 2-3 business days for deliveries to rural areas.

Keep in mind, delivery times may vary depending on where you are geographically and the shipping carrier.

The estimates we provide are from the time of shipment to delivery, not including processing time at the warehouse.

Please note due to circumstances beyond our control, your order may not deliver within our standard shipping times. Of course, we always do our best to make sure coffee orders get out the door as soon as possible! Shipping times are estimates and apply to major cities.

Question 21

How do I manage or change my payment methods for Subscriptions?

Accepted Answer

Login in here and click Update Payment Method. A message will pop up and here you will click Send Email. The email you receive will tell you exactly what you need to do.

Question 22

Do you offer samples or sample sizes of your coffee?

Accepted Answer

Unfortunately, we do not offer sample sizes of our coffee at this time. Sorry to disappoint!

Question 23

How much caffeine is in your coffee?

Accepted Answer

The caffeine content is going to be similar between most of our blends with the exception or our Decaf and Half Ass.  The biggest factor impacting caffeine is how much coffee is used in relation to water and grind size.  

Caffeine is very water soluble therefore given the right brewing format all available caffeine is usually extracted during the brewing process.  An average 8oz cup of coffee using 2 Tbsp. of ground coffee can have approximately 140mg of caffeine.

Question 24

Is Kicking Horse Coffee's packaging recyclable?

Accepted Answer

Our bags literally have a silver lining. This foil lining is what keeps the beans fresh: our top priority. Why? All of our beans are 100% Fairtrade and Organic, they’re also hand-picked and roasted with a lot of love. Given how much work goes into getting kick-ass beans, we have to make sure they stay fresh for as long as possible. That’s the lining’s job! But because of the lining they are not recyclable.

Here’s the thing. We’re working hard to find a solution. And we look forward to the day when we can bring more sustainable packaging to the market: one that keeps beans super fresh, conserves taste and also has a small environmental footprint.

Question 25

How much will it cost to ship my order?

Accepted Answer

*Shipping will be calculated during checkout.

Question 26

Can I take advantage of other discounts or promotions on my subscription order?

Accepted Answer

As the order is already discounted your subscription will not qualify for additional promotions or offers. See the Subscription policy for more details.

Question 27

How much caffeine is in your Decaf coffee?

Accepted Answer

Based on a brew recipe of 2 TBSP of ground Decaf and 8 oz of water you will get approximately .08 mg of caffeine. Pretty sweet eh?

Another reason to love our Decaf is it is decaffeinated using the Swiss Water Process. The Swiss Water Process is 100 per cent chemical-free and instead uses water, temperature, and time to decaffeinate the coffee. This process allows our coffee to remain Certified Organic. Wahoo!

Question 28

Why is your website not recognizing my shipping address?

Accepted Answer

You are most likely on the wrong website. Head to www.kickinghorsecoffee.ca if you are located in Canada and www.kickinghorsecoffee.com if you are in the US and you should be all set!

Please let our consumer care team know if you need further assistance.

Question 29

How many different Subscriptions can I have?

Accepted Answer

As many as you like! Sky's the limit! Send your friends and family the gift that keeps on giving!

Question 30

Why is your coffee more expensive on your website than my local grocery store or other online stores?

Accepted Answer

Great and valid question, but we do have a few reasons for our online pricing.  Our website does not compete on price, it’s meant to connect with our people, to offer another way to shop, to offer products that are otherwise only available at our Café in Invermere, but it is not meant to be cheaper than your local grocery store or our online partners.  This is because it’s important to us that our coffee continues to be available for purchase at the grocery store and online.

Often, however, we’ll have promotions on the site, sign up to our e-newsletter to be the first to know. 

Question 31

Which blend should I try?

Accepted Answer

A lot depends on which tastes you typically gravitate towards. A great place to start exploring is this page on our website, where we list all our blends and the typical tastes and aromas you can expect when enjoying them. 

For example, our most popular blend, Kick Ass (dark roast), has tasting notes of molasses, licorice, and chocolate malt. You could expect a smoky, sweet vanilla and dark chocolate aroma. 

In addition to Kick Ass, our next most popular blends are Three Sisters (medium roast) and Grizzly Claw (dark roast).  

Question 32

Does Kicking Horse Coffee offer coupons?

Accepted Answer

To get the latest most fresh and up-to-date news:†sign up for our Newsletter or head to our 'Deals' page. Every so often we include updates on special offers!

Question 33

Do you have a wholesale program for a coffee shop or restaurant?

Accepted Answer

We do not currently offer a food service program. We’re focusing on roasting deep and delicious coffee (mmmmmm, mmmmm) and selling it in the grocery and retail marketplace. For this reason, we are unable to supply wholesale coffee for Cafes, restaurants or food trucks at this time.

Food service is part of our longer-term plan, but we aren’t quite there yet. Please keep checking in to see where we're at! 

Question 34

What ingredients are in Kicking Horse Coffee?

Accepted Answer

100% ARABICA WHOLE BEAN COFFEE: Magic bean? Oh, goodness. From deep, dark & delicious, to lively and bright our beans are generally cultivated at higher elevation and shade grown, for uncompromising quality and taste.

In our facility we only make only one thing: coffee! It's roasted from only one ingredient: green coffee. We don't use additives, fillers or flavouring. We follow strict food safety guidelines and procedures to ensure our coffee does not come in contact with any items or equipment that has been exposed to gluten, nuts, dairy or soy (or chocolate or cocoa...or anything else at all!).

Question 35

I ordered something a while ago but it hasn't arrived yet. Where could it be?

Accepted Answer

Occasionally the tracking information provided by the carrier may show delivery ahead of schedule. Please allow a few days for the actual delivery. If your order is still delayed or hasn't arrived kindly contact our consumer care team through our Contact Us page.

Question 36

What is the blend with the lowest acidity (pH level)?

Accepted Answer

Great question! It sounds like you may be in search of our dark roasts. The pH of our hot brewed dark roasts are:

454 Horse Power – 5.6 pH
Grizzly Claw – 5.4 pH
Kick Ass – 5.2 pH

The way you prepare your coffee also contributes to the amount of acidity in each cup. Some tips to help lower acidity are:

Use a French press. The coarser grind size helps lower acidity. Here are some brewing tips for using a French press.
If you’re grinding beans, be sure to use a burr grinder (versus blade); this ensures your grind is always consistent, which can help
Use coffee with Arabica beans. Good news! 100% of our beans are high-quality Arabica beans that are also Fairtrade and Organic. Heck, yes!
Don’t drink coffee on an empty stomach. Try drinking a glass of water before your morning coffee!

Question 37

Do you have larger bags of ground coffee?

Accepted Answer

Currently, we offer Kick Ass, Grizzly Claw and Three Sisters in larger 708g bags.

Question 38

What blends are not oily and are best to use with a super automatic espresso machine?

Accepted Answer

We would typically recommend Smart Ass!  Smart Ass is a great option for espresso and produces a smooth finish with a perfect crema. The beans are also less oily, and your super automatic espresso machine will be compatible.

Although our dark roasts are super delish, they will have more oil on the surface of the bean. This is because they have been through a “second crack”, which is a stage further along in the roasting process. During this stage, oil within the bean is brought to the surface due to the bean being exposed to heat for longer periods of time (compared to some light or medium roasts). You can actually hear the beans pop a little bit when this happens. Pretty cool, eh? 

Question 39

What happens if I encounter a problem ordering through a third-party?

Accepted Answer

If you experience issues with your order through a third-party vendor, we recommend contacting them directly to resolve the situation. However, to avoid any possible inconveniences in the future, consider ordering directly from our website, where you'll have better control over your order's handling.

Question 40

Can you help with an order I placed on Amazon?

Accepted Answer

Not to pass the buck – we don’t like passing the buck, bucko! – but the best first step is to contact Amazon and work with their returns team to receive an exchange. Amazon as a seller will honor exchanges and refunds, but there is a chance you may have to speak with an actual person. I've managed to track down a toll free number 1-888-280-4331 if you're in the US or 1-877-586-3230 if you're in Canada.

Question 41

Does Kicking Horse Coffee add flavors to the coffee?

Accepted Answer

Hard no. The 'flavors' in our coffee are just delicious tasting notes that magically appear during the roasting process. Why spoil a good thing?

Question 42

What should I do if my order shows as delivered but I have not received it?

Accepted Answer

If your order's tracking status shows as delivered but you have not received the package, there might be instances where it does not get dropped off until a day or two later. You are advised to check your local post office in case the delivery has been made there. If the item is not received within 3 business days from the date of ‘delivered’ status, you should follow up for further assistance.

Question 43

Do you offer online gift cards?

Accepted Answer

Unfortunately, we don’t offer gift cards/certificates just yet, but it definitely is something we're looking into in the future.

Question 44

What is the flavor difference between light and dark roasts?

Accepted Answer

Light and dark roasts vary in flavor, body and complexity. Light roasts are roasted to a lower temperature than dark roasts: this difference in roasting temperature produces distinct sets of amazing characteristics.

Light roasts tend to hold onto more of their origin characteristics, pronounced acidity, milk chocolate and fruit notes creating a more complex flavor. Dark roasts produce more toasty dark chocolate, bold, rich, and full-bodied flavors.

But there’s more. Dive a little deeper into the world of light versus dark HERE.

Question 45

Is Kicking Horse Coffee certified Kosher?

Accepted Answer

All Kicking Horse Coffee blends are certified Kosher by Kosher Check.

Question 46

What is the grind size of your ground coffee?

Accepted Answer

Our ground coffee is a medium-fine grind and is intended for a typical drip brewer and pour over.

Question 47

Can I purchase Kicking Horse Coffee a couple weeks after the coffee has been roasted?

Accepted Answer

To give you a little background on our beans, our Quality Assurance team has designed our coffee bag to hold in the freshness of the beans for a whole 18 months after roasting. So, you can use the “best before date” on the back of the bag to determine when the beans were roasted. 

As for finding our bean within a week or two after roasting, that might be pretty tricky.  We are located in a small town in the BC Rockies and it does take a while to get our beans from A to B.  

As we are shipping coffee all over North America, we really put the extra effort into our packaging so people can enjoy the freshest tasting coffee possible!!

Question 48

Does Kicking Horse Coffee have calories?

Accepted Answer

Our coffee does have a small amount of calories and carbohydrates. It is a misnomer that coffee does not contain any calories or carbohydrates. The ingredients are only water and coffee, however, coffee will contain calories based on strength and brew method.

We have done some testing with our coffee and have found that on average a brewed cup of black coffee will have 4 calories per 250ml serving. The method of preparation, concentration, and strength will have a varying impact on these numbers as well.

Question 49

I am unhappy with my recent purchase of Kicking Horse Coffee. Can you help please?

Accepted Answer

We’re truly sorry to hear that you’re not satisfied with your recent coffee purchase. Your feedback is very important to us, and we want to make things right.

To better assist you and address your concerns, our dedicated Consumer Care team is here to help. Please contact them directly by stating that you need more assistance, and they will be more than happy to provide the support you need.

We appreciate your understanding and patience as we work to improve your experience.

Question 50

Which of your coffees would make a kick ass cold brew?

Accepted Answer

Good news… you can actually use any of our blends to make cold brew!  A lot depends on which tastes you typically gravitate towards. A great place to start exploring is this page on our website, where we list all our blends and the typical tastes and aromas you can expect when enjoying them.

Cheers… and stay cool!

Question 51

Why has the cost of Kicking Horse Coffee increased?

Accepted Answer

Great question and good observation.

With the price of Fairtrade and Organic green coffee going up all around the world (along with everything else, include carrier rates), we are forced to charge a premium for premium products.

We often offer deals on our website. Sign up for our Newsletter to find out when it might be a good time to load up!

Question 52

What is the darkest roasted blend?

Accepted Answer

Technically, all of our dark roasts are roasted to the same degree, but all have very different tasting notes due to very specific recipes.

Our 454 Horse Power has the characteristics of the darkest of dark roast, Kick Ass is our most popular blend and Grizzly Claw is the most chocolatey. Click the blends for links to our website for more descriptions of these blends.

Question 53

Have you discontinued your 1KG bags? Why have you moved to a 850g bag?

Accepted Answer

Yes, we are moving to an 850g package and discontinuing the KG bags.

This change to the size format to 850g is simply due to an internal operational change with our packaging supplier. Rest assured, our coffee is packaged and sold by weight, and this is reflected in the new size format which is priced accordingly at $28.99 (the Kg bags were $32.99).

Question 54

What caffeinated blend is the closest to your Decaf?

Accepted Answer

Our caffeinated blends that match our Decaf roasting profile the closest are Three Sisters and Grizzly Claw.

Question 55

Does Kicking Horse Coffee offer K-cups or single serve pods?

Accepted Answer

Great question and some good news! You can now get Kicking Horse Coffee's certified Fairtrade, Organic roasts in a Keurig®-friendly format.

We are also exploring other single-serve options (like Nespresso compatible capsules) but don’t have any firms plans to launch just yet. Sign up for our Newsletter to be the first to know about any upcoming new releases and receive 10% off your first order on our Online Store. We promise we won't overload your inbox and you'll also to be notified of upcoming online offers!”

Question 56

Where do Kicking Horse Coffeeís beans come from?

Accepted Answer

Our beans come from South America, Central America, Africa, and Indonesia. Specifically, we buy beans from certified Organic and Fairtrade farming cooperatives in Peru, Colombia, Sumatra, East Timor, Uganda, Guatemala, Nicaragua, Mexico, Honduras, and Ethiopia.

Question 57

I'm having trouble finding my favorite blend at a store near me.

Accepted Answer

We are so sorry to hear that you are having a tough time tracking down our Coffee. Have you tried using our store locator? It will give a comprehensive list of the many stores that carry our coffee across Canada!

You can also find all our coffee HERE on our online store 😊

Question 58

Why are some beans oilier than others?

Accepted Answer

Coffee oils are naturally brought out during the roasting process. The darker the roast the more likely the beans are to release their oils. Why? Theyíre exposed to higher temperatures which bring more natural oils to the surface. Thatís why more oils can be seen on medium and dark roasts.

Question 59

How does Kicking Horse Coffee decaffeinate the beans?

Accepted Answer

We use the Swiss Water Process for both our Decaf and Half Ass blends. This is a chemical-free process that uses only water, temperature, and time to gently remove 99.9% of the caffeine. Graci-ass H2O!

Question 60

Does Kicking Horse Coffee make instant coffee?

Accepted Answer

Instant coffee is not something we produce at this time. However, we'll never say never, just not right now!

Question 61

What is the best blend to use with an espresso machine?

Accepted Answer

Many of our blends are a great choice for brewing espresso. Cliff Hanger Espresso is made for it! Every blend comes with a list of recommended brew methods: Have a look and see what sounds about right.

For a super-automatic espresso machine with an integrated grinder we'd suggest trying a medium or light blend like Smart Ass or Hola. Give 'em a shot! Make that a double.

Question 62

Just want to let you know we love Kicking Horse Coffee!

Accepted Answer

Thank you so much for reaching out and for letting us know you love our coffee! We love to hear it!

Wishing you all good things...and great coffee,

Cheers!

Question 63

How much caffeine is in one cup of Kicking Horse Coffee?

Accepted Answer

It all depends on how the coffee has been brewed and how much coffee is used. Generally speaking:

One double shot (2 oz) of espresso has about 80mg of caffeine.

One cup (12 oz) of drip coffee using 2 Tbsp of ground coffee can have approximately 140mg of caffeine.

Curious about the details? Read more here:

Question 64

Have you discontinued HooDoo Jo?

Accepted Answer

Yes, sadly after careful consideration, we have decided to discontinue our HooDoo Jo coffee blend. This decision was not made lightly, as we understand how much our customers love this unique blend. However, in our ongoing efforts to innovate and bring you the highest quality coffee, we sometimes need to make changes to our lineup.

We understand this might be disappointing, but we invite you to explore our other blends, like Cliff Hanger Espresso, which offers a similar taste experience and is delicious any way you brew it (not only for Espresso!)

Thank you for your understanding and continued support. If you have any questions or need help finding a new favorite, we're here for you.

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